We want you happy and satisfied!
When you call us |
Our Promise |
Service |
Descriptions |
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You will not get an electronic voice menu system!
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You will talk to a human or we will call you back promptly
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Full service computer network support for Windows Networks.
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From a maintenance, support, help desk and strategic directions point of view, NICE has put together a product offering which provides for the diverse needs of organisations and allows for flexible application of computer support services.
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No lengthy waiting on hold!
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We strive to answer the phone with in 10 seconds
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Support Packs are flexible.
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You will get expertise!
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All NICE staff have technical backgrounds. NICE hiring policy requires each individual providing service to our clients has superior diagnostic and technical experience.
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Support packs  provide  for diverse needs of organisations
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Incorporated into NICE support packs are a commitment to help provide strategic direction and capacity planning of Information Technology.
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Our Mobiles are on!
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While we operate during business hours, our mobiles are always monitored to service our clients mission critical I.T. needs.
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Support packs allow the flexible application of support services!
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Our clients become strategic partners, with NICE using its experience to insure an effective and co-coordinated I.T. approach.
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You can call our techs directly
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Getting the right person means not having to wait for someone to deliver a message...
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Sign up for a Support Pack today!
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Summary of Pricing (2008 / 2009)
Sign up for a Support Pack today! |
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Support Bundles |
Hours |
Visits |
Monthly Fee |
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Nice Support Bronze
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8
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1
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$880
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Nice Support Silver
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12
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1
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$1285
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Nice Support Gold
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16
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2
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$1680
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Nice Support Platinum
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24
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3
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$2400
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Nice Support Diamond
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32
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4
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$3200
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Nice Support Titanium
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40
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4
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$4000
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Detailed Pricing (2008 / 2009)
All pricing in Australian dollars and is ex tax.
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Nice I.T. will supply casual support and consulting services for $140 per hour.
Clients with a support pack will secure these services at a discounted rate of $110 per hour for excess hours. Our 2008/2009 Support Pack price list is detailed in the table below.
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NICE Support Pack |
Monthly cost |
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NICE Support Bronze
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$ 880
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NICE Support Silver
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$ 1285
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NICE Support Gold
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$ 1680
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NICE Support Platinum
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$ 2400
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NICE Support Diamond
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$ 3200
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NICE Support Titanium
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$ 4000
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All support packs will still receive the standard benefits such as remote support, onsite support, included site visits, access to our help desk system, priority phone support and personalised services.
In addition, 2008 / 2009 support packs will include a dedicated planning meeting with one of our senior management personal as detailed in the table below.
NICE Support Pack |
Included prepaid hours |
Site visits per month |
Frequency of planning meetings |
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NICE Support Bronze
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8 hours
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1
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Every 6 months
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NICE Support Silver
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12 hours
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1
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Every 3 months
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NICE Support Gold
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16 hours
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2
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Every 3 months
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NICE Support Platinum
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24 hours
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3
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Every 2 months
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NICE Support Diamond
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32 hours
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4
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Monthly
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NICE Support Titanium
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40 Hours
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4
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Monthly
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